Answers to Frequently Asked Tenant Questions
When is my rent due?
Rent is due on the first of each month and is considered late if not paid by midnight. However, we give a grace period until the 5th . If rent is not paid by midnight on the 5th, late fees will be charged retroactive back to the first.
What forms of payments are accepted for rent?
We accept cash, money orders, or personal checks delivered to the office. Tenants are encouraged to pay rent online using an e-check via their tenant portal. We cannot accept payments with credit or debit cards whether in person or online.
How do I request a maintenance service?
The preferred method is to submit a request through your private tenant portal. However, you can also email the office directly. Always submit as much detail as possible of what happened and what needs to be done.
What happens when my lease is up?
Usually between 90-120 days before the end of your lease, we will send you notice of whether a renewal is being offered and at what rental rate. Tenants are required to give us 60-90 day notice whether accepting the renewal or not.
There are 4 of us interested in renting the unit. Do all of us need to submit an application?
All single adults age 18 and older must submit an application.
What happens if there is more than one party interested in renting the same unit?
If more than one application is received for a unit, we run all background checks for all parties. We will then review all the information with the owner and make a decision based on what is best for the unit and the owner’s goals.